YOUR QUESTIONS ANSWERED
HOW MUCH WILL IT COST? - Due to the number of different types, discount for several items hired together and the area we cover we do not have a set price -so feel free to phone ,e-mail or text us for Any enquiry about availability/ costs etc
HOW DO I BOOK? - Call between 8.30am and 9.00pm or submit a "contact form" by selecting the option we will call you to confirm details. You can book by telephoning us on 07798843359 / 01793535082 TEXT 07798843359 e-mail firstname.lastname@example.org
DO I HAVE TO PAY A DEPOSIT?- No deposit is necessary, just book the castle of your choice and pay CASH ON DELIVERY. Cheques will only be accepted from Commercial Customers, Schools, Churches, and other organisations. Receipts are available to all, just ask our driver!
ARE YOUR CASTLES SUITABLE FOR USE BY ADULTS?- No.
IS THERE AN AGE LIMIT ON THE EQUIPMENT? - We recommend that the smaller castles 10' x 10' and 12'x 12' be used by children up to the age of 12, we provide a Duel for adults and children over the age of 12 (But can be used by children from about 6yrs upwards).
CAN I RELY ON YOU?- YES! We have an excellent reputation amongst our customers for quick reliable service and word of mouth is our main source of work .In-case you have a problem, our phones are manned until the very last castle is collected. We are very organized, We won't let you down.
HOW MUCH NOTICE DO YOU NEED FOR A BOOKING? - We will accept bookings as late as the same day, so it always worth a phone call, However, to receive the castle of your choice it is best to book as early as possible.
HOW LONG DO I GET THE CASTLE FOR? - Generally 5-6 hours for day time parties, Up to 8 hours (possibly overnight at our discretion). If You order the castle for a few hours or you can keep it all day, the price remains the same, The cost to us in time, effort and travel is exactly the same whether you have the castle for 2 hours, half or all of the day, we simply give you the choice of having it collected earlier if you choose because it can be a tie for you having the castle in your garden if you want to go out.
(Castles must be well lit if used in darkness.)
WHICH AREAS DO YOU DELIVER TO? - We deliver to Swindon and surrounding towns and villages. Areas outside of Swindon are subject to a delivery charge.
CAN WE HIRE YOUR EQUIPMENT FOR MORE THAN A DAY ?-Subject to availability we will try to accommodate your needs, subject to an additional fee and that the equipment can be kept safe and secure overnight.
*Contact us for more information and with details.
ON WHAT DAYS CAN I HIRE A CASTLE ?-Our bouncy castles are available seven days a week, including bank holidays.
DO YOU HAVE INSURANCE
?-We have pubic liability insurance which covers accidents which were our fault, such as equipment failure or failing to install a castle properly. You are responsible for the supervision. You should take time to read the "conditions of hire" section of this site. As long as you follow these guidelines, if an accident then occurs nobody should be
at fault. Our
company cannot accept any responsibility for any injury caused to anyone using
this equipment. You ("the hirer") are responsible for any injury or
damage occurring whilst the equipment is on hire to you and these claims will be
made against your household/company insurance policy.
CAN YOU PROVIDE SOMEONE TO SUPERVISE THE CASTLE? -We can provide supervision for our bouncy castle should you require us to just Call the office for a quote
WHAT HAPPENS IF THERE IS A PROBLEM AFTER YOU HAVE DROPPED OFF THE CASTLE? -This is very unlikely, however there are instructions within the Conditions Of Hire for dealing with minor problems. If you are unable to resolve the problem yourself then contact us on 07798843359 and we will advise you.
WHAT DOES THE PRICE INCLUDE? - The price includes delivery, collection and inflation. The price also includes a optional rain cover for the 10x10 and 12x12 bouncy castles, RCD circuit breakers
WHAT HAPPENS IF IT
RAINS? -All our units are designed to be safe in
light rain and come complete with
RCD circuit breakers, waterproof plugs and
You also have the option to cancel on the day with nothing to pay (please note, cancellation must be made before delivery).
HOW DOES THE CASTLE OPERATE? -All units run on an electric blower (240v) and 75 feet or 150 feet extension lead. These are supplied at no extra cost, * If no electrical supply is available then we can provide a petrol run blower for the additional charge of £15 per day.
WHAT IF I DON'T HAVE A POWER SUPPLY CLOSE ENOUGH? -If no electrical supply is available then we can provide petrol run blower for the additional charge of £15 per day.
DO I NEED THE UNIT PLUGGED IN ALL THE TIME? -Yes, while the castle is in use it needs to be switched on to keep it inflated.
HOW MUCH DOES IT COST TO RUN THE CASTLE? - Average unit costs approximately between 50p and £1 for a days use in electrify.
HOW LONG DOES A CASTLE TAKE TO SET UP AND INFLATE? -An average unit takes approximately 5 minutes to set up and 1 minute to inflate.
WHAT PREPARATION IS NEEDED BEFORE YOU ARRIVE? - Please make sure that any hallways, side passages, or any other access to your garden/venue are clear of obstacles etc and that grass, patio areas etc are free of any sharp objects. Any overhanging trees and prickly bushes need to be pruned back. Please contact us for advice if you are unsure if a castle will fit. We may need to visit the site to ensure it is safe.